The following are some of the issues and the resolution for the same:
· iPhone is passcode locked: If your iPhone is passcode locked and it is displaying the minutes you have to wait to unlock the iPhone then you will have to wait for the minutes displayed or you have to restore your iPhone using iTunes. Note that restoring the iPhone will erase all the data and you can only get the data back if it is backed up on iTunes. If you want to restore the iPhone then see https://support.apple.com/en-us/HT201263. You cannot retrieve the data if you have forgotten the password. Note that you will need the Apple ID and Password which was used to set up the iPhone to activate the iPhone after is restored.
· iPhone is iCloud locked: If your iPhone is iCloud locked then you can visit https://www.icloud.com/ and rest your iCloud account. If you have forgotten the Apple ID associated with the iPhone then the iPhone cannot be activated.
· iPhone is network locked: If your iPhone is locked to a carrier then contact the carrier to check for the unlock.
If you are unable to resolve the issue or if you need more information then kindly contact us and we will be happy to help you.
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