Response time
All complaints registered through this form are acknowledged within 4 hours during business hours (10am – 7pm · Mon–Sun). Our customer support team will reach out via phone or email to understand the issue and work toward a resolution.
Complaint registration form
To register a complaint, send an email to techsupport@itweak.in with the following information:
Required information
- Your name (required)
- Email address (required)
- Phone number (required)
- Complaint details (required) — Please describe the issue clearly, including dates, service center location (if applicable), and the nature of your concern.
- Job card number (optional, if available)
Alternative contact methods
If you prefer to speak to our team directly, you can also call 080 4710 3303 during business hours or send a WhatsApp message. Our customer support executives will log your complaint and escalate it to the appropriate department.
Our commitment
Every complaint is taken seriously. Our management team reviews escalations daily and works with technicians, support staff, and operations to address root causes. If we've made a mistake, we'll own it and make it right — whether that means redoing the repair, issuing a refund, or providing additional warranty coverage.