iTweak
Repair

Trust

Warranty Policy

Every iTweak repair carries our written warranty, up to 1 year: 1 year on original (OEM/genuine) part replacements; 6 months on battery replacements (any grade), motherboard/board-level repairs and standard (non-original) display replacements.

Last updated: 2026-10-19

Warranty terms

  • Original (OEM/genuine) part replacements: 1 year.
  • Battery replacements (any grade): 6 months.
  • Motherboard / board-level repairs: 6 months.
  • Standard / third-party (non-original) display replacements: 6 months.

Warranty by repair type

  • iPhone, iPad, MacBook, Apple Watch and Android battery: 6 months.
  • iPhone OEM display: 1 year.
  • iPhone Standard Display: 6 months.
  • iPad screen (OEM assembly), Apple Watch screen (OEM assembly): 1 year.
  • Android screen (OEM-equivalent panel): 1 year.
  • Motherboard / board-level repair on iPhone, iPad, MacBook, iMac (incl. GPU), Apple Watch and Android: 6 months.
  • iPhone charging port, back glass, speakers, microphone, Front Glass-only: 6 months, parts + labour.
  • iPhone water-damage recovery: 6 months on parts replaced; labour-only on diagnostic-led repairs.
  • MacBook screen, keyboard, trackpad, SSD: 1 year, parts + labour.
  • MacBook liquid-damage repair: 1 year on parts replaced.
  • Apple Watch back glass: 1 year, parts + labour.
  • iMac display, SSD upgrade: 1 year.

What the warranty covers

  • Failure of the replaced part to perform its intended function (battery drain, screen touch dead, port stops accepting cables).
  • Labour for the re-repair if a covered failure occurs.
  • Apple-spec replacement part fitted under the original repair invoice.

What the warranty does not cover

  • Physical damage caused after our repair (drops, impact, pressure cracks).
  • Liquid damage caused after our repair (we restore splash/shower resistance where possible; the factory IP rating no longer applies after any third-party repair).
  • Damage from unauthorised modification or repair by another party after our work.
  • Aftermarket cases or accessories that cause damage (over-tight cases, magnetic mounts on M-series devices, etc.).
  • iOS / iPadOS / macOS issues that are not related to the repaired part.

Diagnostic guarantee

If you book us for a specific repair and our diagnostic finds the issue is something else, we tell you upfront and quote the actual fault. If you decide not to proceed, a flat ₹500 diagnostic fee applies. If you do proceed, the diagnostic is free — included in the repair price.

100% money-back guarantee

If the original issue you booked us for turns out not to be the part we replaced, and the symptom persists after our repair, we refund the part cost in full (labour at our discretion based on the diagnostic outcome).

How to claim warranty

Call us on 080 4710 3303 with your original invoice number and a brief description of the issue. We arrange free Blue Dart pickup (if outside Bangalore) or doorstep collection. Warranty re-repairs are typically completed within 5 working days door-to-door.

Apple warranty + AppleCare disclosure

iTweak is an independent Apple device repair service — not affiliated with Apple Inc. or any Apple Authorised Service Provider. Apple's standard 1-year warranty and AppleCare+ coverage are voided for hardware claims on a device once any third-party repair (including ours) has been performed. If your device is still under Apple coverage, we recommend consulting an AASP first; we'll tell you upfront if you'd be better served by Apple.

Questions? Contact us.