Core repair workflow
iTweak's process begins when customers book a repair online, via phone, or WhatsApp. A tech support executive contacts them to assess the issue and provide repair details about quality, cost, and warranty. Upon appointment confirmation, technicians deliver service at the customer's location using portable ESD-safe equipment — handy for doorstep iPhone repair — or pick up complex cases for workshop repair.
Book a repair
Customer books online, via phone, or WhatsApp. Tech support executive contacts you to assess the issue and provide repair details about quality, cost, and warranty.
- Online booking form with device selection
- Phone consultation with tech support executive
- WhatsApp booking with photo upload
- Upfront cost estimate and quality tier selection
Pickup or walk-in
Upon appointment confirmation, technicians deliver service at your location using portable ESD-safe equipment, or you can drop off complex cases at our workshop.
- Doorstep service in 30 minutes (Bangalore, Mumbai, Chennai for iPhone)
- Free pickup anywhere in India via FedEx logistics
- Walk-in to service centres in Bangalore (Marathahalli), Mumbai (Andheri), Chennai (T. Nagar)
- Unique tracking ID assigned to each repair job
Diagnosis & approval
Device undergoes diagnostic assessment. For simple repairs, work begins immediately. For complex jobs, we call with findings and get approval before proceeding.
- Initial visual inspection and symptom verification
- 80-point diagnostic using schematic diagrams
- Customer approval call for scope changes or additional repairs
- Transparent communication via CRM ticketing system
Repair execution
Repairs are performed in ISO 9001:2015 certified facilities with ESD workstations, micro-soldering stations, compound microscopes, and thermal imaging.
- ESD-protected workstations to prevent static discharge damage
- Micro-soldering for component-level board repair
- Genuine-grade or Apple-spec parts from verified inventory
- Schematic-guided troubleshooting for complex faults
Testing & QC
Every repaired device passes an 80-point functional test. We verify the repaired fault, check for collateral damage, and ensure all original features work properly.
- 80-point diagnostic verification post-repair
- Functional testing of all sensors, cameras, buttons, connectivity
- Thermal imaging to detect heat anomalies
- Photo documentation of before/after state
Delivery & warranty
Device is returned with job card documentation, delivery slip, and warranty certificate. 1-year warranty on parts and labour. 100% refund guarantee.
- Physical job card and digital tracking updates
- 1-year warranty certificate for parts and labour
- 100% money-back guarantee if repaired functionality fails
- Same-day return for doorstep repairs, 24–48 hours for pickup jobs
Tracking & documentation
Each repair receives a unique ID for tracking via our ticketing system. Updates are logged from technicians, support staff, and customers throughout the repair lifecycle. Customers receive both digital tracking (email/SMS) and physical job cards plus delivery documentation as backup records.
Operational infrastructure
Behind the scenes, iTweak leverages purpose-built systems to coordinate repairs across locations:
CRM systems
Customer relationship management for ticket tracking, status updates, and communication logs.
Custom inventory tools
Strategic parts distribution to field technicians based on fault frequency and location.
Internal communication platforms
Real-time approvals, escalation routing, and status broadcasts across teams.
Service centre equipment
Our ISO 9001:2015 certified facilities are equipped with professional-grade diagnostic and repair tools:
- ESD workstations and tool kits
- Micro-soldering stations with temperature control
- Compound microscopes for component imaging
- Thermal imaging cameras for heat diagnostics
- Schematic diagrams for systematic troubleshooting
- Stock of common ICs and components prone to failure
Service guarantees
Every iTweak repair includes a 1-year warranty on replacement parts and labour. Home service for most repairs is completed within 30 minutes. For complex jobs requiring pickup, we offer all-India FedEx logistics with end-to-end tracking. If the repaired functionality fails during the warranty period, we provide a 100% refund — no questions asked.