1. Who you're contracting with
iTweak is operated by iTweak (ISO 9001:2015 certified). Registered address: 35 Varthur Main Road, Marathahalli, Bangalore 560037, IN.
2. Quotes + pricing
- All quotes are provided in writing before any work begins. You can accept, decline, or counter-offer.
- The quoted price is final unless we discover additional faults during the repair (e.g., we find liquid damage on the board during a battery swap). In that case we pause work and contact you with a revised quote.
- Quotes are valid for 7 days from issuance.
3. Diagnostic guarantee
If our diagnostic finds the actual fault is different from what you booked us for, we tell you upfront. You can proceed with the actual repair (diagnostic fee waived) or decline (flat ₹500 diagnostic fee applies).
4. Payment
- Payment is due on collection (walk-in) or before return shipping (FedEx pickup customers).
- We accept UPI, credit/debit cards, net banking, and cash (walk-in only).
- For repairs over ₹15,000, we may request a 50% advance to cover the parts order.
5. Warranty
See the full Warranty Policy. Standard cover is 6 months on parts and labour, with some categories carrying 1-year cover.
6. Data + privacy
See the Privacy Policy. We don't access the data on your device beyond what's required for the repair, and we strongly recommend a backup before any work.
7. Cancellation + refunds
See the Cancellation & Refund Policy. Summary: you can cancel any time before work begins; once work has started, partial refunds depend on which stage of the repair is complete.
8. Liability
- iTweak's total liability for any single repair is limited to the value of the repair invoice, except for cases of gross negligence or wilful misconduct on our part.
- We are not liable for indirect or consequential losses (e.g., business interruption, lost contacts, missed events).
- If we damage your device beyond economical repair during our work, we will refund the repair cost and either replace the device with an equivalent unit or compensate you at its fair market value (whichever is lower).
9. Customer responsibilities
- Provide accurate device information (model, serial number, fault description).
- Back up your data before sending the device to us.
- Disable Find My / Activation Lock if required for the repair (we'll tell you on the call).
- Provide a working passcode if the repair requires one (most don't).
10. Apple disclosure
iTweak is an independent Apple device repair service. We are not affiliated with Apple Inc., not an Apple Authorised Service Provider, and our repairs are not covered by Apple's warranty. Apple, iPhone, iPad, MacBook, iMac, and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries.
11. Disputes + governing law
These terms are governed by Indian law. Any dispute is subject to the exclusive jurisdiction of the courts in Bangalore. If you have a complaint, please contact us first — we work hard to resolve issues directly.
12. Changes to these terms
We may update these terms occasionally. The "Last updated" date at the top shows the current version. Material changes will be notified to customers with active repairs.