Cancelling before work begins
- Before the diagnostic: Free. Decline the booking on the callback and there's no charge.
- After diagnostic, before quote acceptance: Free. If you don't proceed, a flat ₹500 diagnostic fee may apply (covered in the original quote).
- After quote acceptance, before parts ordered: Free if we haven't ordered parts yet.
- After parts ordered, before work begins: Parts cost recoverable; labour refunded.
Cancelling mid-repair
If you want to cancel after work has started, contact us immediately. We refund based on the stage:
- Disassembly only (no parts fitted): Full refund minus the diagnostic fee.
- Parts fitted but not finalised: Refund of labour; parts cost recoverable if returnable to supplier.
- Repair complete: No refund (you can claim warranty if the repair fails).
100% money-back guarantee on misdiagnosis
If the original issue you booked us for turns out not to be the part we replaced, and the symptom persists after our repair, we refund the part cost in full. Labour refund is at our discretion based on the diagnostic outcome and any other work performed.
Warranty re-repairs
Warranty re-repairs are free during the warranty period and don't require a refund — see the Warranty Policy for details.
Refund processing
- UPI / cards / net banking: Refunded to the original payment method within 5–7 working days.
- Cash (walk-in): Refunded as cash on collection or via UPI to your account.
If we damage your device
If we damage your device beyond economical repair during our work, we will refund the full repair cost and either replace the device with an equivalent unit (same model, same condition) or compensate you at its fair market value, whichever is lower. This is a rare occurrence and is explicitly out of customer pocket — you don't pay for our mistakes.
Disputes
If you're not satisfied with a refund decision, contact us first — we'd rather resolve it directly than have you escalate. If we can't reach agreement, the dispute resolution clause in the Terms & Conditions applies.